Contact & Customer Support
We are committed to providing immediate assistance. If you encounter any technical glitch or billing problem, our engineering team is here to help.
Experiencing Any Technical Issue, Bug, or Discrepancy?
Please email our dedicated support team at hirecoach.support@gmail.com with a full-screen screenshot of the issue. Attaching a screenshot allows our engineering team to investigate server logs and resolve your query rapidly within 12–24 hours.
Reporting a Problem? Please Mail Us with a Screenshot
To ensure the fastest possible resolution, we kindly ask you to attach a full-screen screenshot of any issue, error message, or transaction discrepancy you experience. Including visual context enables our technical team to pinpoint server logs, verify account records, and resolve your case without back-and-forth delays.
Capture Full ScreenInclude error codes, the URL bar, and timestamp.
Provide Account EmailState your registered HireCoach login email.
Fast 12-24h SLAOur team responds with immediate fixes or refunds.
Common Issues Resolved Instantly
Credit Balance Discrepancy
If credits were deducted while an AI generation or mock interview failed due to network disruption, email us with a screenshot of your dashboard to get your credits credited back within hours.
Payment & Transaction Verification
If your payment was processed on Razorpay but credits were not instantly reflected in your account, email us your payment ID and screenshot for instant manual activation.
Mock Interview Audio / Video Issues
Experiencing mic or speech recognition difficulties? Take a screenshot showing your browser permission indicators so we can provide browser-specific configuration steps.
Enterprise & University Inquiries
Looking for bulk candidate assessments, campus recruitment licenses, or custom AI interview tracks? Contact our enterprise partnership division directly at hirecoach.support@gmail.com.
Send Us a Message
Fill in the form below to auto-prepare your email inquiry with all necessary diagnostic details.